Press Windows + A on your keyboard to access the Action center menu. Right-click Bluetooth and then select Settings. Bluetooth can also be enabled by pressing Windows + I on the keyboard. This opens the Windows Settings window. Go to Devices > Bluetooth & other devices. Bluetooth must be enabled on your Dell laptop. Pair your keyboard with your Bluetooth-enabled computer: In Windows Search, type Bluetooth. Click Bluetooth and other devices settings. The Settings window appears. Click Bluetooth and other devices. Ensure that the Bluetooth is turned on. From the list of devices, click Dell Keyboard. To do this: Swipe downwards from the top of your screen to reveal the Android Notification panel, tap the Bluetooth icon to toggle off/on. Also, this user posted that a Bluetooth device might need to be version 4.2 to work completely. If possible, try to update your Bluetooth drivers for the dongle or the computer. The video driver allows a user to adjust display properties such as refresh rate, color depth, and screen resolution. Depending on the original configuration, select Dell laptops may have two video cards. For example, Intel and Nvidia, or Intel and AMD. Install both video drivers on Dell laptops with two video cards. Bluetooth (if available Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on. Change the USB port. Unable to pair the keyboard/mouse with your computer. Check the battery level. If the device uses the rechargeable batteries, ensure that the batteries are fully charged. Cause. The audio or sound recording issues may be caused due to an outdated audio driver, audio recording settings, no microphone available on the computer, faulty microphone, or microphone settings on the third-party software such as Skype, Zoom, Microsoft Teams, Google Hangouts, Google Meet, Discord, and so on, that you are using. When I did, it just said, "Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer". I know it had Bluetooth capabilities, because I've been using Bluetooth headphones for the last six months, but I can't figure out why it suddenly doesn't. Here are the steps: Press the key combination Windows Logo key + R key to open Run dialog box. Type in devmgmt.msc and click OK. The Device Manager windows will appear. Click on the sign next to Network Adapters and Other Devices to expand them. Please reply with the information, I'll be happy to assist further. 9Z0aK.